Soft launch: we’re just getting started, and some photos are placeholders.

Raychella Co
All policies

Condition Policy

The condition standards every submission follows.

Placeholder outline, pending attorney review. This lists the concepts the final policy will cover. It isn’t legal advice and isn’t a binding policy. Bracketed items are undecided.

Conditions we buy

  • New with tags, like new, excellent, and very good condition.
  • Minor, spot-treatable issues may sometimes be considered when clearly disclosed with photos.

Always disclose

  • Stains, holes, pilling, odors, missing hardware, damaged zippers, fabric damage, missing embellishments, or heavy wear.
  • Items with significant flaws are generally not purchased unless specifically approved.

Undisclosed flaws

  • Pieces that arrive with undisclosed flaws may be removed from the offer.

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